Shipping Terms

Q: What shipping options do you offer?

A: We offer standard free shipping for all orders, which typically takes 7-10 days for delivery, depending on availability. We also provide expedited shipping options for customers who wish to receive their orders faster. Please note that expedited shipping is paid for by the customer.

Q: How can I track my order?

A: We provide an order tracking number for every order. Once your order has been shipped, you will receive an email with the tracking number and instructions on how to track your package. Simply enter the tracking number on our website or the carrier's website to get real-time updates on the status of your shipment.

Q: What does FOB order mean?

A: FOB stands for "Free On Board" and refers to the point at which the seller's responsibility for the shipment ends and the buyer assumes responsibility. Once the order is shipped, we are not responsible for any damage caused by the carrier during transit. It is important for customers to inspect their packages upon delivery and report any damages to the carrier immediately.

Q: What should I do if my package is lost or damaged?

A: While we take great care in packaging and shipping your order, we cannot be held responsible for any lost or damaged items once they have been shipped. It is the customer's responsibility to keep an eye on their own package and report any issues to the carrier. If your package is lost or damaged, we recommend contacting the carrier directly to file a claim and seek resolution.

Q: Can I request a refund or replacement for a lost or damaged item?

A: We understand that accidents can happen during transit, but we are unable to offer refunds or replacements for lost or damaged items caused by the carrier. We recommend reaching out to the carrier directly to resolve any issues and file a claim. If you have any further questions or concerns, please don't hesitate to contact our customer support team.